Real-time Call Center Reporting

Your business operates in real-time. Shouldn’t your call center reporting solution keep up? Trust the software and hardware from Inova Solutions to provide the insight you need to run at maximum efficiency.

Tell us your problem, we have the solution.

Educational Resources

Download the white paper "Moving Beyond the Queue: Focusing on the Real-time Customer" by Tim Montgomery, The Service Level Group
Download the webcast "Beyond the Queue: Operational Business Intelligence" by Tim Montgomery, The Service Level Group

Call Center Reporting Product of the Month

Call Center Reporting for Cisco UCC Express

Inova Solutions introduces Inova QReader™, a simple and informative wallboard display designed for Cisco UCC Express call center reporting. QReader offers a cost-effective way for contact centers to gain visibility into their real-time operations.

LED wallboard displays key queue metrics
Designed specifically for Cisco UCC Express contact centers.
Requires no additional software.
Energy-saving design
Low total cost of ownership

Simplify Your Cisco UCC Reporting

Contact Centers with Cisco UCC Express don't need complicated or expensive software to access the important queue statistics that drive their decision making. The QReader wallboard simply connects with your data source and displays real-time information on the bright and highly-visible screen.

— Tom Hubbard, CEO, Inova Solutions

Call Center Reporting Insights

Industry Expert Writes About the Real-Time Customer

Industry expert and popular speaker Tim Montgomery has developed an insightful white paper about moving beyond metrics in call center reporting and focusing on the real-time customer. In this white paper, Tim explores new ideas on ways every call center can keep up with new customer demands. Download the white paper here.

Specific topics include:

Five attributes of the best “real-time customer” call centers.
Communicating to the “real” value of the call center.
How to make others want to move forward.
The key to real-time resolution

An Excerpt from the White Paper

Call centers need to make it easy for everyone to understand what's really happening now and what needs to change, and to provide such information on a real-time basis along with the required actions. Given the number of disparate systems, pulling everything together is no easy task. However the best companies are finding ways to make this happen. Click here to continue reading.

— Tim Montgomery, Founder, The Service Level Group