The Next Generation Call Center Wallboard

Inova Broadcaster™, powerful digital signage software from Inova Solutions, delivers real-time call center metrics along with dynamic multimedia content to your agents and managers. Moving beyond a traditional call center wallboard, Broadcaster uses a large format LCD or plasma screen to provide high impact employee communication designed for the 21st century.

Metrics, Videos, PowerPoint Presentations – All on One LCD Screen

Broadcaster allows you to create, schedule and display media-rich views throughout your organization. Let colorful charts, gauges and grids showcase your most important call center metrics alongside customized PowerPoint presentations and pre-recorded or live videos. Human Resources departments and executive management teams often appreciate the ability to communicate important corporate information with agents while ensuring real-time operational data transparency.

An intuitive graphical layout tool enables drag-and-drop view creation in just minutes, and supports 16:9, 15:9, 4:3 and custom aspect ratios to fit any call center display. Advanced scheduling features allow you to schedule views based on time, or trigger views when customized data thresholds have been exceeded. The result is complete harmonization between Broadcaster's views and your call center's workflow.

Consolidate Reporting from Multiple Data Sources

Broadcaster's modern call center wallboard integrates with a number of data sources – including ACDs, workforce management systems and even internal databases – to ensure that all your key data can be found in one place. When agents and managers are aware of real-time call center metrics, they can modify their behavior in order to achieve higher productivity and efficiency.

Enjoy the benefits of a call center wallboard with the pizzazz of an LCD flatscreen display. Contact an Inova Solutions representative today to learn more!